Each time you check in for a video appointment, you confirm the state you will be physically be in at the time of your appointment. Your provider must be licensed in that state. State and federal law set this rule, so it applies to every appointment.
Looking for something else?
Steps to change your address: How to update your name, email, phone, date of birth, or home address
Checking in before an appointment: How to check in and join your appointment
Prescriptions and pharmacies in another state: How prescription requests work
Moving a prescription to a different pharmacy: How to send a prescription to a different pharmacy
Controlled substance rules in your state: State requirements for prescribing controlled substances
Changing an appointment you already booked: How to cancel or reschedule your appointment
Why do I need to confirm my location?
Your provider can only treat you in a state where they hold a medical license.
Each state licenses its own providers. A license in one state doesn't let a provider treat you while you're in another state, even by video. What counts is where you are during the appointment, not where you live permanently.
Confirming your state keeps your appointment within the law. It also makes sure any prescription your provider sends is valid. This is a standard step for all video healthcare, not only at Circle Medical.
When do I confirm my location?
You confirm the state you're physically in each time you check in for a video appointment.
You need to finish this step before you can join. The check-in steps are in How to check in and join your appointment.
Does my pharmacy's state matter too?
Whether a prescription can go to a pharmacy in another state is in How prescription requests work.
If you're traveling, plan your refills before you leave. See How to send a prescription to a different pharmacy.
What do I do if I'm temporarily out of state?
Change the address on your account to where you're staying, before you book.
Update your home address to the address where you'll be during the appointment. You can do this on the mobile app or web portal. The steps are in How to update your name, email, phone, date of birth, or home address.
Book your appointment. You'll see providers who are licensed in the state you're in.
Confirm your state at check-in. Choose the state you're in at the time of your appointment.
Change your address back when you get home. Your next booking will then show providers for your home state.
If your usual provider or PCP isn't licensed in the state you're visiting, you may need to see a different provider if you're temporarily out of state.
Can I have a video appointment outside the U.S.?
No, you need to be in the United States during every appointment.
Circle Medical providers are licensed to offer care in the United States only. If you'll be abroad, book your appointment for a time when you're back.
Can I keep my provider if I move states?
You can keep your provider only if they're licensed in your new state.
Update your home address to your new address. When you book, you'll see the providers who can care for you there. If your provider isn't licensed in your new state, you may need to move your care to a new provider. See How to change your primary care provider.
If you take a controlled substance, your new state's rules may change who can prescribe it. See State requirements for prescribing controlled substances.
What if I've already booked an appointment?
If you'll be in a different state or country, reschedule or cancel the appointment.
Pick a time when you'll be in a state where your provider is licensed. See How to cancel or reschedule your appointment. A fee may apply depending on timing. See Cancellation, rescheduling, and no-show fees: when a fee applies.
Why don't I see any available appointments?
Usually, no provider licensed in the state on your account has availability right now.
Your address is out of date: Check that your home address matches where you'll be during the appointment.
Providers are fully booked: Every provider licensed in that state may be booked for now.
We don't offer care in that state yet: See what states we're in.
Your insurance has limited availability: There may be fewer in-network providers with your insurance in that state.