Getting Started
New to Circle Medical: first appointment, ID verification, account and app
11 articles
Your first appointment
Your first appointment
- Who can become a Circle Medical patientThe basic requirements to book with Circle Medical: your age, where you are during the visit, your ID, and your insurance.
- How to prepare for your first video appointmentWhat to have ready on your account before your first video appointment, and what to keep nearby for the visit.
- Who can get ADHD, anxiety, or depression careGuidelines for ADHD, anxiety, and depression care at Circle Medical, and when you may still be eligible for primary care.
Your account access & app
Your account access & app
- How to add or remove an authorized userEach person needs their own Circle Medical account. Add a family member, caregiver, or friend to help with yours by completing a form the support team emails you. You choose…
- How to delete your Circle Medical accountDelete your account yourself from the mobile app or web portal, what stops a deletion, and what happens to your medical records.
- Trouble logging in or resetting your passwordLog in to the Circle Medical mobile app or web portal, reset a forgotten password, and activate your account if you booked through Zocdoc.
- How to update your name, email, phone, date of birth, or home addressUpdate your Circle Medical account details on the mobile app or web portal, including your home address, and what to do if your name or date of birth needs to…
- What to do if you have two Circle Medical accountsHow to recognize a duplicate Circle Medical account and how the support team can help combine your care into one account.
- How to update the Circle Medical mobile appUpdate the Circle Medical mobile app on iPhone or Android in a few taps, turn on automatic updates, and what to do if you don't see an Update button. The…
ID verification
ID verification
- How to upload or replace your IDStep-by-step instructions for adding or replacing your government ID on the mobile app or web portal, how to check your status, and the most common reasons a verification fails.
- Government ID requirements: why we verify your ID and which IDs are acceptedWhy Circle Medical verifies your ID, which IDs are accepted, how your ID must match your account, and what to do if your ID is expired or temporary.