Your 5-Minute Pre-Call Checklist
Follow these steps just before your appointment time to ensure a smooth start:
Check Your Tech: Ensure you have a strong Wi-Fi signal or cellular data.
Verify Your ID: Double-check that your ID has been verified.
Get the Link: Watch for the appointment link via SMS, email, and the in-app chat five minutes before your visit.
Check Permissions: Make sure your app or web browser has access to your camera and microphone.
Connection Failed?
If you are having trouble joining the call or need help with audio settings, restarting your device, or checking your account, check out our article, Virtual Visits: Your Complete Guide.
Or, start a chat with our Patient Care team via mobile app or web portal.