Joining the Call
To join your virtual appointment, we'll send you reminders leading up to the appointment time.
Five minutes before the appointment, we'll send you a link via in-app chat to join the call. You can also join directly from the web portal.
Having problems joining the call? Try these steps:
If you didn't get a notification at the appointment time, check the Appointments tab to verify the date and time.
Make sure you have a strong Wi-Fi connection or cellular data signal.
Completely close the app or website and re-launch it, then try again.
Enable the Circle Medical app or website to access your camera and microphone in your phone's privacy settings.
Make sure the volume is turned on and that you are not connected to a Bluetooth device other than your headphones.
Make sure you have verified your ID before joining a virtual visit.
If you are still experiencing issues after trying all of these steps, send us a message right away. Your care team or provider can help get things sorted.