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How to Prepare for Your Video Visit

A quick checklist to ensure a smooth appointment.

Updated over a week ago

Your pre-video visit checklist

  1. Confirm your wifi signal or cellular data connection.
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  2. Double-check that your ID is verified.

  3. Add a payment method.

  4. Upload your insurance if applicable.

  5. Select your preferred pharmacy.
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  6. Check permissions: Make sure your mobile app or web browser has access to your camera and microphone
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  7. Check in to your appointment, and you're all set!

How do I join my appointment?

You'll receive a notification a few minutes before your appointment to let you know that your appointment is starting soon.

  • You can join your appointment via mobile app or web portal up to five minutes before your visit starts.

Where is my appointment link?

  • You'll find a Zoom link for your appointment in your booking confirmation email, or you can join directly via the mobile app or web portal.

    • Note: the link only becomes active five minutes before your appointment time.

Connection failed?

If you are having trouble joining the video appointment, check out Your Complete Guide to Video Visits for troubleshooting tips, or start a chat with our Care Team via mobile app or web portal.

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