Joining the Call
To join your virtual appointment, we'll send you reminders leading up to the appointment time. Five minutes before the appointment, we'll send you a link via in-app chat to join the call. Simply tap the link, and the video interface will open on your phone.
Having problems joining? Try these steps:
If you didn't get a notification at the appointment time, check the Appointments tab to verify the date and time.
Make sure you have strong Wi-Fi or cellular data signal.
Completely close the app and re-launch it, then click the link again.
Allow the Circle Medical app to access your camera and microphone in your phone's privacy settings.
Make sure the volume is turned on and that you are not connected to a Bluetooth device other than your headphones.
Make sure you verified your ID prior to starting a virtual visit.
If none of the above helps, send us a message right away - your care team or provider can help get things sorted.