How to cancel your appointment
Go to the ‘Appointments’ area on our mobile app or in the web portal to find your upcoming appointment.
Select 'Cancel' and confirm your cancellation reason, if requested.
How to reschedule your appointment
Note: self-rescheduling is currently only supported on the Circle Medical mobile app.
Go to the ‘Appointments’ area on our mobile app to find your upcoming appointment.
Select 'Reschedule', and select a new appointment type with the same provider and appointment type.
Upon confirming your new appointment, your appointment will be updated with the new start time.
Cancellations, no-shows, and rescheduling policies
Our 24-hour cancellation policy helps us open up spots for other patients who need care right away. When someone cancels with enough notice, we can offer that time to another patient, often allowing same-day or next-day bookings for those who need an urgent appointment.
Late Cancellation and No-Show Policy
If you cancel less than 24 hours before your appointment, or don't show up to your appointment, you'll be charged a $50 cancellation fee.
Late Reschedule Policy
Please reschedule at least 12 hours before your appointment start time.
If you reschedule less than 12 hours before your appointment, you'll be charged a $50 late reschedule fee.
Late Attendance Policy
We ask that patients arrive on time. If you're running late, please let us know as soon as possible so we can make any necessary adjustments to the schedule. If you arrive more than 10 minutes late, you may be charged a $50 no-show fee, and your appointment may need to be rescheduled.