We take the safety and security of our patients seriously - that's why we ask all patients to verify their ID. This helps ensure that only you attend the visit and prevents any fraudulent activities. We take your privacy and security seriously, and verifying your ID helps us comply with healthcare regulations to keep your information safe.
✅ Accepted forms of identity
Passport (any country)
State-issued driver's license
State-issued non-driver ID card
Permanent resident card
👍 Helpful tips
Take photos in a well-lit area
Avoid glares and using flash
ID needs to be current and active
Lay ID flat on a solid dark surface
Keep phone steady
Uploading your ID
During check-in
During check in, you will be prompted to verify your ID. Follow the prompts on the phone to take pictures of the front and back of your ID and submit.
If your ID isn’t verified instantly, you will be able to check on the status of the verification in the account page in the app. This page can be accessed by tapping the settings icon in the top right of any screen. Your provider may ask you a few questions if the results of the ID verification were inconclusive.
On the Account page
Sometimes, you may need to re-verify your identity if your ID is expired, if there's a problem with your original form of identity, or for another reason.
You can manually verify your ID by tapping the icon in the top right of any page in the app. Scroll to ID verification, under the Account section and tap to resolve the conflict or upload your ID.
ID not verifying? Your care team can help get things sorted. Send us a message!