Your privacy and security are very important to us. We ask all patients to verify their ID so we can confirm it’s really you attending the visit, help protect against fraud, and follow healthcare regulations that keep your information safe.
✅ Accepted IDs
A valid passport (any country)
State-issued driver's license
State-issued non-driver ID card
Permanent resident card
👍 Helpful Tips
Take a photo in a well-lit area.
Avoid glaring and the use of flash.
Make sure your ID is valid and up to date.
Place your ID flat on a dark, solid surface.
Hold your device steady while taking the photo.
Uploading your ID
On the Mobile App
During the appointment check-in step, you will be prompted to verify your ID. Follow the screen prompts by taking pictures of the front and back of your ID before submitting.
If your ID isn’t verified instantly, you will be able to check on the status of the verification in the "Account" page. This page can be accessed by tapping the "Settings" icon in the upper right corner of any page.
If you happen to attend your appointment before this is resolved, your provider may ask you a few questions if the results of the ID verification were inconclusive.
On the Web Portal
When you have an appointment booked in the future, the link to verify your ID will appear below the upcoming appointment.
Uploading your ID through Account Settings
To upload your ID, tap the icon on the top right banner of your mobile app's homepage. Tap "ID verification" and follow the prompts.
Re-Verifying your ID
Sometimes, you may need to re-verify your identity if your ID is expired, if there's a problem with your original form of identity, or for another reason.
You can manually verify your ID by tapping the "Settings" icon in the upper right corner of any page in the app. Scroll to the "ID Verification" field, under the "Account" section and tap to resolve the conflict or upload your ID.
Established patients and Expired IDs
If you're an established patient and your ID has expired, please upload your proof of renewal or a photo of your temporary ID to our HIPAA-compliant chat on the mobile app or web portal before your appointment starts. Please do so in advance so that you can join your upcoming appointment.
Please note: This only applies to patients who have established care with Circle Medical.
ID not verifying? Our Patient Care Advocate team can help get things sorted. Just start a chat through our mobile app or web portal.