Prescriptions and pharmacies
Refills, controlled medications, your pharmacy, and prescription problems.
15 articles
Refills and controlled medications
Articles about refills, shortages, lost medications, and controlled substance rules.
- Controlled vs. non-controlled substancesLearn the differences between controlled substances and non-controlled substances.
- What to do if your controlled substance medication is out of stockSteps to take when your controlled substance is out of stock at your pharmacy.
- Lost or stolen medicationsHere’s what to do if you lose or misplace your medication.
- Requesting medication refillsLearn how to request refills for your prescription.
- State requirements for prescribing controlled substancesLearn which provider types can prescribe controlled substances in your state and how these rules affect your care at Circle Medical.
- How to request an early refillSteps for getting your medication before your prescription is due.
Your pharmacy
Choose a pharmacy, change where a prescription is sent, and which pharmacies fill controlled medications.
- How to choose or update your preferred pharmacyKeep your preferred pharmacy up to date for a seamless refill process.
- Pharmacies that do and don't fill controlled substance prescriptionsLearn how to find the right pharmacy for your Circle Medical prescriptions.
- Sending medication to a new pharmacyLearn how to transfer your prescription to a different pharmacy.
Prescription problems
Delays, refusals, missing or wrong fills, and how to get an update on a request.
- Frequently asked questions (FAQs) about prescription requests and reroutesAnswers to commonly asked questions about timelines, tickets, and common prescription request types.
- How to resolve pharmacy delaysLearn how to resolve common pharmacy delays so you can get your medication on time.
- Getting an update on prescription requests via ticket or chatThis article explains how to get an update on a prescription request that you submitted, such as a reroute, resend, rewrite or refill.
- What to do when your pharmacy needs more informationSteps for when your pharmacy asks for more details before filling your prescription.
- What to do if your pharmacy refuses to fill your prescriptionUnderstand why a pharmacy might decline a prescription and how the support team helps resolve it.
- Fixing missing, incorrect, or partially filled prescriptionsHow to resolve unreceived prescriptions, dosage errors, or partial fills with your pharmacy and support team.