Prescription problems
Delays, refusals, missing or wrong fills, and how to get an update on a request.
6 articles
- Frequently asked questions (FAQs) about prescription requests and reroutesAnswers to commonly asked questions about timelines, tickets, and common prescription request types.
- How to resolve pharmacy delaysLearn how to resolve common pharmacy delays so you can get your medication on time.
- Getting an update on prescription requests via ticket or chatThis article explains how to get an update on a prescription request that you submitted, such as a reroute, resend, rewrite or refill.
- What to do when your pharmacy needs more informationSteps for when your pharmacy asks for more details before filling your prescription.
- What to do if your pharmacy refuses to fill your prescriptionUnderstand why a pharmacy might decline a prescription and how the support team helps resolve it.
- Fixing missing, incorrect, or partially filled prescriptionsHow to resolve unreceived prescriptions, dosage errors, or partial fills with your pharmacy and support team.