Keep your Circle Medical account details up to date, especially your legal name and date of birth. Those need to match your government ID and, when you use insurance, the name on your insurance card. If they do not match, ID verification can fail and we may not be able to verify your insurance.
If your legal name changes, for example after a marriage, make sure your account reflects your updated legal name. Mismatches can cause problems with insurance or prescription processing. You may also need to tell your insurance about a legal name change.
Use your legal name on your account, the same name that appears on your driver's license, state ID, passport, or other accepted government ID, and on your insurance card when you have one. Do not use a nickname or preferred name in the legal name field.
Keep your home address current too. Your address is used to show providers who are licensed in your state when you book. To remain compliant with federal and state laws, you must be located in a state where your provider is licensed to practice. An up-to-date address also helps you avoid delays when confirming your location for video appointments.
What you can update yourself
Legal name: Web portal and mobile app
Date of birth: Web portal only. On the mobile app, use the web portal or ask the support team
Email: Web portal and mobile app
Phone number: Web portal and mobile app
Home address: Web portal and mobile app
Update your details on the web portal
Log in to the web portal.
Click your profile icon and select My account.
Under Personal information, click Edit.
Update the fields you need to change.
If you change your email, enter your current password when asked.
Save your changes.
Update your name on the mobile app
Open the mobile app and log in.
Go to Account -> Personal Information.
Edit your legal name.
Save your changes.
To change your date of birth, use the web portal instead.
Update your home address
Log in to your Circle Medical account.
Select your initials (or Profile icon) in the top right of the screen.
Open your home address settings:
Mobile app: Tap Home Address.
Web portal: Select My account and scroll to the Home address section.
Update your home address in the available fields.
Save your changes:
Mobile app: Tap Save.
Web portal: Click Update home address.
If your ID verification failed because of a name or date of birth mismatch
Check the legal name and date of birth on your account against your government ID.
Update your account so it matches your ID.
Try ID verification again. See How to upload or replace your ID and Government ID requirements.
If you cannot update a detail yourself
Start a chat with the support team from the mobile app or web portal. Include:
The detail you need changed (legal name, date of birth, email, phone, or home address)
The correct value, matching your ID when relevant
Whether you are blocked from editing it in the app or web portal