You can add, update, or remove your insurance on the mobile app or the web portal. This article covers adding a plan, uploading card photos, replacing or removing a plan, and what to do if you have a second plan.
Looking for something else?
Whether we can see you with Medicare: Does Circle Medical accept Medicare?
Whether we can see you with Medicaid: Does Circle Medical accept Medicaid?
An inactive plan, a bad Member ID, or no in-network providers: Trouble verifying your insurance
A charge after your visit: After your appointment: claims, EOBs, and charges
Before you start
Have your insurance card with you if you can. If you don't, you can enter your Member ID manually and add the photos after your card arrives.
Tips for a clear photo
Use a well-lit area and avoid flash and glare.
Place your card flat on a dark, solid surface.
Keep all four corners in frame and don't cover any text with your fingers.
Hold your device steady, and check the pictures before you submit them.
Add your insurance
If you don't have an active insurance plan on file, add it from the Billing tab. This saves your primary plan, the plan we bill first.
On the mobile app
Log in to the Circle Medical app.
Tap the Billing tab in the bottom navigation bar.
Tap Add insurance.
Search for and select your insurance.
Select Upload insurance card and follow the prompts. If you don't have your card, select Enter details manually instead and type your Member ID.
Select Verify insurance.
On the web portal
Sign in to the Circle Medical web portal.
Click the Billing tab in the top left.
Click Add insurance.
Search for and select your insurance.
Select Upload insurance card and follow the prompts. If you don't have your card, select Enter details manually instead and type your Member ID.
Click Verify insurance.
Once you receive your physical card in the mail, add the photos using the steps in Upload pictures of your insurance card below.
Upload pictures of your insurance card
Use these steps when a plan is already on your account and the card images are missing. If you're adding a plan for the first time, upload the card during Add your insurance instead.
On the mobile app
Log in to the Circle Medical app.
Tap the Billing tab in the bottom navigation bar.
Select your primary insurance.
Tap Missing card images, then follow the prompts to upload the pictures.
Once submitted, you'll see a confirmation that the images have been saved.
On the web portal
Sign in to the Circle Medical web portal.
Click the Billing tab in the top left.
Click View next to your primary insurance.
Under Plan details, find Missing card images.
Click Add, then Continue, and upload pictures of your card.
Once uploaded, you'll see a confirmation that the images have been saved.
Update or replace your insurance
If you already have insurance on file but changed plans, switched jobs, or need to update your insurance, replace the plan on your account.
On the mobile app
Log in to the Circle Medical app.
Tap the Billing tab in the bottom navigation bar.
Tap Replace primary insurance.
Search for and select your new insurance.
Select Upload insurance card and follow the prompts. If you only have your new Member ID right now, select Enter details manually instead.
Tap Verify insurance to save your updated plan.
On the web portal
Sign in to the Circle Medical web portal.
Click the Billing tab in the top left.
Click Replace, just below your current insurance information.
Search for and select your new insurance.
Select Upload insurance card and follow the prompts. If you only have your new Member ID right now, select Enter details manually instead.
Click Verify insurance to save your updated plan.
Remove your insurance
If you no longer have insurance coverage or prefer to self-pay for your visits, you can remove your current plan.
On the mobile app
Log in to the Circle Medical app.
Tap the Billing tab.
Tap your active insurance plan.
Tap the trash icon in the top right, then select Yes to confirm.
On the web portal
Sign in to the Circle Medical web portal.
Click the Billing tab in the top left.
Click View to the right of your insurance information.
Click Remove, then select Yes to confirm.
If you have more than one plan
Primary insurance is the plan we bill first. Secondary insurance is a second plan that may pay some of what the primary plan does not cover. Most people have one plan.
You may have a second plan if:
You are covered under more than one family plan, such as your plan and a spouse's or parent's plan.
You have Medicare and a private plan, such as a plan from an employer. Which states we accept Medicare in is in Does Circle Medical accept Medicare?
You have military benefits and another plan.
Medicaid cannot be added as primary or secondary coverage. Circle Medical cannot see patients who have Medicaid, including people who also have Medicare or another plan. See Does Circle Medical accept Medicaid?
Add a second plan
The mobile app and web portal only store a primary plan. To add a second plan:
Save your primary plan with Add your insurance or Update or replace your insurance above.
Start a chat on the mobile app or web portal and say that you have secondary coverage.
Send images of the secondary insurance card so the support team can add it to your profile.
You can also ask for an itemized bill after the visit and submit that bill to your secondary plan yourself. See How to get an itemized bill (superbill) for reimbursement.
How the two plans work together
Insurance plans use coordination of benefits to decide which plan pays first. That keeps a claim from being paid twice.
Example: a visit is $200. Your primary plan pays $150. Your secondary plan may pay some or all of the remaining $50, depending on your benefits.
Ask each plan how it handles a claim when you have two plans.
Keep your explanations of benefits and invoices. See After your appointment: claims, EOBs, and charges.
If a plan asks you to update coordination of benefits, contact that plan and confirm your coverage.
Common questions
Why do I need to upload pictures of my insurance card?
Pictures of your insurance card help us bill you accurately. We use them to send your claim to the right insurance, check the details of your plan, and confirm that your information matches what your insurance has on file.
When can I add my insurance card?
If you haven't uploaded your insurance card images yet, you'll be prompted to do so when checking in for your appointment. You can also add them anytime from the Billing tab using Upload pictures of your insurance card above.
What do I do if my insurance card upload fails?
If the upload fails, try it again. If you cancelled the upload, start it again and finish it.
If the card cannot be read, select Enter details manually instead and type your Member ID. You can add the photos later.
If the problem is with your plan, such as an inactive plan, an invalid Member ID, or an invalid date of birth, see Trouble verifying your insurance.
If it still fails, start a chat with the support team through the mobile app or web portal and attach photos of the card.