We're unable to see patients who are eligible for Medicaid, even if you'd prefer to self-pay or have other insurance. Seeing a provider outside your Medicaid network can put your Medicaid coverage at risk.
How to tell if your insurance is Medicaid
Your insurance card or a letter from the state may say Medicaid, or it may use the state program name, for example:
California: Medi-Cal
Washington: Apple Health
Colorado: Health First Colorado
A card from Aetna, Blue Cross Blue Shield, or UnitedHealthcare can still be Medicaid. Call the member services number on the card and ask whether the insurance is Medicaid. If Medicaid pays for that insurance, we're unable to see you.
Coverage can also be active when you do not have a card in hand, including for months before you qualified. The eligibility notice is the record of that coverage. See How to remove a Medicaid hold on your chart.
Medicare and Medicaid together
If you have both Medicare and Medicaid, unfortunately, we're unable to see you, even if you'd prefer to self-pay or have other insurance. If you have Medicare only, see Does Circle Medical accept Medicare?
Where to get care
Make an appointment with the primary care provider on your Medicaid card. To find that provider, call the member services number on the back of the card.
That number reaches your insurance. The office that decides whether you have Medicaid is a different office. Its name is on your eligibility notice.
Circle Medical can send your records to your new provider. See How to release your medical records to another provider.
If your account has a Medicaid hold
If Medicaid has ended and you already have a Circle Medical account, see How to remove a Medicaid hold on your chart.