You can add, switch, or remove payment methods on the Circle Medical mobile app or web portal. This article covers those steps, how to see which card is on file, and the most common issues when saving or deleting a card.
For which cards and wallets we accept, see Accepted payment methods.
Before you start
Keep a valid payment method on your account at all times so you can book appointments and stay in care.
Switching your default card applies to future charges. It does not automatically retry a payment that already failed on another card.
Open Billing to manage payment methods (mobile app: Billing tab along the bottom; web portal: Billing along the top).
Have your card ready (or use Apple Pay where offered). See Accepted payment methods for FSA/HSA details.
Important note: A valid payment method must stay on your account at all times to ensure continuous care.
Add a payment method on the mobile app
Log in to the Circle Medical app.
Tap Billing along the bottom navigation bar.
In the Payment method section, tap Add payment method.
Enter your card details (or follow the Apple Pay prompt if shown), then tap Save.
Confirm the card appears in the Payment method section.
Add a payment method on the web portal
Sign in to the Circle Medical web portal.
Click Billing along the top navigation bar.
In Payment methods, click Add payment method.
Enter your card details, then click Save.
Switch your default payment method on the mobile app
Your selected card is used for future charges. Take note of which card is selected before you book or pay a balance.
Tap Billing along the bottom navigation bar.
In the Payment method section, tap the card listed.
Tap your preferred payment method. The selected card is shown with a blue border.
Switch your default payment method on the web portal
Click Billing along the top navigation bar.
In Payment methods, find the card you want to use.
Click Select on that card to set it as your preferred payment method.
Remove a payment method on the mobile app
Tap Billing, then tap the card listed in Payment method.
Tap Edit.
Tap the red circle on the card you want to remove, then confirm.
You cannot remove the last card on your account. Add another card first, switch your default if needed, then remove the old card.
Remove a payment method on the web portal
Click Billing and open Payment methods.
Click Delete on the card you want to remove, then confirm.
You cannot remove the last card on your account. Add another card first, click Select on the card you want to keep, then delete the other card.
See what is on your account
Open Billing and look at the Payment method section (mobile app) or Payment methods (web portal).
You should see each saved card with brand, last four digits, and expiration date.
The default card is the one selected for future charges (blue border on the mobile app; Select is not shown on the active card on the web portal).
If you see No payment method added, add a card before your next booking.
Why can I not add, switch, or remove a card?
Most issues are quick to fix. Find the situation that matches what you are seeing:
I see an error when I tap or click Save. Close the form and try again. Check that your card number, expiration date, and security code are correct. If the error continues, try another browser or device, or use a different card. For FSA/HSA trouble, see Accepted payment methods.
I cannot delete a card. You must keep at least one payment method on your account. Add a new card, set it as your default if needed, then delete the old one.
I switched cards but an old charge still failed. Changing your default card applies to future charges. To pay an existing balance, use the pay flow on the invoice or billing page with the card you want to use.
I need help with overdue balances or partial payments. See Common questions about payments and billing policies.
Still stuck?
Start a chat with the support team through the mobile app or web portal. Tell them whether you are adding, switching, or removing a card, and include any error message you see on screen.