How do I cancel my appointment?
If you need to cancel an upcoming appointment, you can do so directly on the mobile app or web portal.
On the mobile app
Log in to your Circle Medical account.
On the home screen, tap ‘Cancel’ next to your upcoming appointment.
Tap ‘Yes, cancel’ to confirm.
On the web portal
Log in to your Circle Medical account.
On the home page, click ‘Details’ next to your upcoming appointment.
Click ‘Cancel’ and add a reason for the cancellation.
Click ‘Yes, cancel’ to confirm.
How do I reschedule my appointment?
You can reschedule your upcoming appointment via the Circle Medical mobile app or web portal.
On the mobile app
Log in to your Circle Medical account.
On the home screen, tap ‘Reschedule’ next to your upcoming appointment.
Tap ‘Yes, reschedule’.
Choose a new date and time.
Tap ‘Confirm appointment’ to complete the booking.
On the web portal
Log in to your Circle Medical account.
On the home page, click 'Details' next to your upcoming appointment.
Click 'Reschedule' and choose your preferred date and time.
Click 'Confirm reschedule' to change the booking.
What if Circle Medical or my provider cancels or reschedules my appointment?
Occasionally we or your provider need to cancel or move your appointment. This can happen when:
Your provider has an emergency or a technical issue.
The visit cannot go ahead under state or federal rules. Circle Medical is not contracted with Medicaid. See Does Circle Medical accept Medicaid or Medicare?
The provider you booked is not allowed to manage that treatment in your state, including some controlled-substance care. See State requirements for prescribing controlled substances.
A cancelled appointment cannot be reinstated. Book a new appointment in the mobile app or web portal. There is no cancellation fee when we or your provider cancel or reschedule the visit.
If the cancellation affects a prescription, book the next appointment that fits your care. For an urgent medication need, contact your pharmacy. If you need help booking, get in touch with support.