How do I cancel my appointment?
If you need to cancel an upcoming appointment, you can do so directly on the mobile app or web portal.
On the mobile app
Log in to your Circle Medical account.
On the home screen, tap ‘Cancel’ next to your upcoming appointment.
Tap ‘Yes, cancel’ to confirm.
On the web portal
Log in to your Circle Medical account.
On the home page, click ‘Details’ next to your upcoming appointment.
Click ‘Cancel’ and add a reason for the cancellation.
Click ‘Yes, cancel’ to confirm.
How do I reschedule my appointment?
You can reschedule your upcoming appointment via the Circle Medical mobile app or web portal.
On the mobile app
Log in to your Circle Medical account.
On the home screen, tap ‘Reschedule’ next to your upcoming appointment.
Tap ‘Yes, reschedule’.
Choose a new date and time.
Tap ‘Confirm appointment’ to complete the booking.
On the web portal
Log in to your Circle Medical account.
On the home page, click 'Details' next to your upcoming appointment.
Click 'Reschedule' and choose your preferred date and time.
Click 'Confirm reschedule' to change the booking.
How can I reinstate a canceled appointment?
A cancelled appointment can't be reinstated.
If you need help with cancelling or rescheduling an appointment, start a chat in the Circle Medical mobile app or web portal to connect with our Care Team.