Circle Medical

Support for medication shortages and pharmacy issues, and Care Team prescription requests.

Medications and Pharmacies

Learn the differences between controlled substances and non-controlled substances.

Controlled vs. non-controlled substances

Steps to take when your medication isn’t in stock at your pharmacy.

What to do if your medication is out of stock

Access to certain medications may be impacted by national shortages.

Medication Shortages

Here’s what to do if you lose or misplace your medication.

Lost or stolen medications

Learn how to request refills for your prescription.

Requesting medication refills

Articles about navigating medication shortages and requesting refills for non-controlled substances.

Medications

Learn how to transfer your prescription to a different pharmacy.

Sending medication to a new pharmacy

Answers to commonly asked questions about timelines, tickets, and common prescription request types.

Frequently asked questions (FAQs) about prescription requests and reroutes

Learn how to resolve common pharmacy delays so you can get your medication on time.

How to resolve pharmacy delays

This article explains how to get an update on a prescription request that you submitted, such as a reroute, resend, rewrite or refill.

Getting an update on prescription requests via ticket or chat

Articles about how the Care Team can help with prescription requests, and guidance on handling pharmacy issues confidently.

Navigating prescription requests and pharmacy issues

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Android App

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