The refill process depends on whether your medication is a controlled or non-controlled substance. Knowing what to expect helps you maintain your treatment plan with ease.
Non-controlled substances
For non-controlled substances like blood pressure medications, antibiotics, antihistamines, diabetes medications, inhalers, and statins for managing cholesterol levels, we can help you request a replacement.
To request a replacement:
Contact your Care Team through the Circle Medical app or web portal.
Provide the following information:
Medication name
When the pharmacy last filled it
When it was lost or stolen
Any supporting documents (such as a police report)
Your Care Team will review your request and may ask clarifying questions before forwarding it to your provider.
Based on your provider's clinical judgment, they may replace the prescription or ask you to book an appointment to discuss further.
Controlled substances
Controlled substances (like stimulant medications or testosterone) fall under stricter federal and state regulations. These regulations are put in place to protect public health and prevent misuse. Replacing these medications requires an appointment with your provider.
To request a replacement for a controlled substance, please book an appointment with your provider.
Keep in mind:
An appointment with your provider is required to discuss the situation.
A replacement prescription is not guaranteed and is subject to your provider's discretion.
Note: If your provider sends a new prescription, your insurance determines coverage, and your pharmacist makes the final decision to fill it.
Keeping your medication safe
To help prevent loss or theft:
Store medications in a secure place, such as a locked cabinet or drawer.
Avoid leaving them in the car.
Do not share your medication with others.
Need help?
Losing your medication or having it stolen can be worrying, and your Care Team is here to support you. Start a chat via mobile app or web portal, and the Care Team will be able to help answer any questions.