Pharmacies sometimes need more information before they can fill your prescription. This can include:
A dosage change
Appointment date and type
Insurance coverage
Specific information on the prescription instructions
What to do next
Start a chat in the mobile app or web portal. Share exactly what the pharmacy is asking for so the Care Team can help faster.
Once you’ve reached out to the Care Team, here’s what to expect:
Depending on what information the pharmacy needs, the Care Team will either call them to provide it, or reach out to your provider to obtain it.
The Care Team will keep you updated you via chat. Please note, resolving pharmacy issues can take a few days.
Tip: Once the Care Team completes your request, call your pharmacy to confirm that they have have what they need.