Use these steps if your medication is lost or stolen. A replacement is not guaranteed. Your provider decides whether to send one, your insurance decides coverage, and the pharmacist decides whether to fill it. If your insurance has to approve the replacement, see How prior authorizations work at Circle Medical.
Looking for something else?
A refill, including one you need early: How medication refills work
Your insurance needs to approve it: How prior authorizations work at Circle Medical
Which medications are controlled: How controlled and non-controlled medications work
How do I replace a non-controlled medication?
Get in touch with support with the details below.
Get in touch with support.
Include the medication name, when the pharmacy last filled it, and when it was lost or stolen.
If it was stolen, include a police report.
The support team sends the request to your provider.
Your provider may replace the prescription or ask you to book an appointment.
How do I replace a controlled substance?
Book an appointment with your provider.
If it was stolen: file a police report. Bring it to the appointment, or send it to support before you are seen.
If it was lost: your provider decides whether to send a new prescription early. Many providers do not replace a lost controlled substance early.
A controlled substance cannot be replaced without an appointment.
How can I keep a replacement from being needed?
Store and carry your medication safely.
Store medication in a locked cabinet or drawer.
Do not leave it in a car.
Do not share it.
When traveling, take only the amount you need for the trip.