What can I ask my provider about?
You can ask your provider about:
Symptoms: Tell your provider of any medication side effects or symptoms.
Documentation requests: Submit a request to your provider for a medical note or supporting letter.
Important: Providers complete paperwork requests based on their clinical discretion and judgment.
Health questions: Ask about your care plan, or next steps for your health goals.
Medical updates: Tell your provider about the progress of your treatment plan.
Can I message my provider directly?
Not directly. Your message goes to the support team first, and they'll forward it to your provider when needed. See what the support team can help with.
Providers don't typically offer direct lines of communication, but your provider will usually follow up with you in your Secure Care Inbox in 3-5 business days. Learn how to contact your provider.
Need immediate support?
If you need immediate clinical support, please book an appointment with your provider or another available provider.
If your concern is urgent, please seek care at your local emergency room.