Already a patient? Use in-app chat for help with your care or account. If you cannot access your account, contact general support by phone or email.
All hours below are in Pacific Time (PT). Email is monitored during the business hours listed for each team. Responses may take up to 72 hours.
Need immediate medical support?
This page is not for medical or mental health emergencies. If you are experiencing an emergency, call 911 or go to your nearest emergency room.
Appointments and general questions
In-app chat: Monday to Friday, 6:00 AM to 8:30 PM. Saturday, 8:30 AM to 5:00 PM. Start a chat in the Circle Medical mobile app or web portal. See what the support team can help with.
Email: [email protected]. Monitored Monday to Friday, 6:00 AM to 8:30 PM, and Saturday, 8:30 AM to 5:00 PM. Responses may take up to 72 hours.
Phone: (888) 803-3370, option 1. Monday to Friday, 6:00 AM to 5:00 PM.
For a non-urgent message to your provider, see How to contact your provider.
Help with a specific topic
Medical records
Preferred channel: In-app chat.
Email: [email protected].
Business hours: Monday to Friday, 6:00 AM to 2:30 PM. Email is monitored during these hours. Responses may take up to 72 hours.
Prescriptions
Channel: In-app chat.
Business hours: Monday to Friday, 6:00 AM to 8:30 PM.
Billing
Preferred channel: In-app chat.
Email: [email protected].
Business hours: Monday to Friday, 6:00 AM to 5:00 PM. Email is monitored during these hours. Responses may take up to 72 hours.
For pharmacies and external facilities
These phone routes are for pharmacies and external facilities, not patient support. Patients should use the channels listed above.
Pharmacies: prescription questions
Phone: (888) 803-3370, option 2.
Fax: (888) 803-3331.
Business hours: Monday to Friday, 6:00 AM to 4:00 PM.
External facilities and providers: prior authorizations and referrals
Phone: (888) 803-3370, option 3, then 1.
Fax: (888) 803-3331.
Business hours: Monday to Friday, 6:00 AM to 2:30 PM.