You can have a message relayed to your provider about medication questions, symptom updates, and documentation requests. Wondering what counts? Take a look at what you can message your provider about.
Your message goes to the support team first. Often, the support team can help without involving your provider, so having them review your request helps ensure you are getting the right support. See what the support team can help with.
To relay a non-urgent question or update to your provider:
On the mobile app or web portal, start a new chat.
Select the ‘Medical Concern’ button.
Follow the prompts until you receive a confirmation message.
The support team will send your message to your provider.
Note: Please allow 3-5 business days for your provider to respond in your Secure Care Inbox.
Tip: Running late to an appointment? Select 'Visits and Scheduling' to tell the support team directly. There's no need to start a Medical Concern chat.
Already chatting with Cura?
If you're already in a chat with Cura, our AI assistant, you don't need to start a new chat. Instead, tell Cura that you'd like to message your provider. You can say something like:
"I'd like to message my provider"
"I have a question for my doctor"
"I need to update my provider"
Need immediate support?
If you need immediate clinical support, please book an appointment with your provider or another available provider.
If your concern is urgent, please seek care at your local emergency room.