To relay a non-urgent question or update to your provider:
On the mobile app or web portal, start a new chat.
Select the ‘Medical Concern’ button.
Follow the prompts until you receive a confirmation message.
The Care Team will send your message to your provider.
Already chatting with Cura?
If you're already in a chat with Cura, our AI assistant, you don't need to start a new chat. Instead, tell Cura that you'd like to message your provider. You can say something like:
"I'd like to message my provider"
"I have a question for my doctor"
"I need to update my provider"
Note: Please allow 3-5 business days for your provider to respond in your Secure Care Inbox.
Need immediate support?
If you require immediate clinical support, please book an appointment with your provider or another available provider.
Important note: If your concern is urgent, please seek care at your local emergency room.