The support team helps with non-clinical requests. They cannot diagnose you, interpret test results, or give medical advice.
Looking for something else? Hours, phone, and email are in How to contact Circle Medical. For a non-urgent message to your provider, see How to contact your provider.
What can the support team help with?
They handle the administrative parts of your care. Get in touch with support for:
Appointments. Scheduling or changing a visit.
Prescriptions. Refills, pharmacy changes, and a pharmacy that will not fill a prescription.
Prior authorizations. Help with insurance approvals for medications, imaging, and other care. Your insurance decides whether to approve them. See How prior authorizations work at Circle Medical.
Labs, imaging, and referrals. Questions about an order, or help finding a facility that accepts your insurance. See How lab orders and testing work, How imaging orders work at Circle Medical, and How specialist referrals work at Circle Medical.
Medical records. Requesting your records or sending them to another provider. See How to request your medical records.
Billing and insurance. Questions about a charge, an invoice, or insurance benefits. See How payments and billing work.
Technical issues. Problems in the mobile app or web portal, including trouble joining a video appointment. See Trouble joining your video appointment or with the audio and video.
What can't the support team help with?
Clinical questions need a provider.
Symptoms, test results, or a change in treatment. Book a video appointment.
A non-urgent update for your provider. See How to contact your provider.
An emergency. Call 911 or go to the nearest emergency room.