Keeping the Circle Medical mobile app up to date fixes most problems with chat, video appointments, and sign-in. Updates take about a minute. If you use the web portal in a browser, there is nothing to update. Refresh the page and you have the latest version.
Update on iPhone or iPad
Open the App Store.
Tap Search and type Circle Medical.
If you see Update next to the app, tap it. If you see Open, you already have the latest version.
Another way: tap your profile picture in the top right of the App Store, then scroll to Available updates. If Circle Medical is listed, tap Update.
Update on Android
Open the Google Play Store.
Search for Circle Medical.
If you see Update, tap it. If you see Open, you already have the latest version.
Another way: tap your profile picture in the top right, then Manage apps and device. If Circle Medical appears under Updates available, tap Update.
Turn on automatic updates
Automatic updates keep the mobile app current without you having to check.
iPhone or iPad: Open Settings, tap App Store, and turn on App Updates.
Android: In the Google Play Store, tap your profile picture, then Settings, then Network preferences, then Auto-update apps. Choose over Wi-Fi only or any network.
I don't see an Update button
The button says Open. You already have the latest version. If something still isn't working, close the mobile app fully and open it again.
The update won't start or finish. Check that your phone has an internet connection and free storage space, then try again. Restarting your phone also helps.
Your phone says the app isn't compatible. Your phone's operating system may be too old for the newest version. Update your phone's software in its Settings, then try again. If you can't update your phone, you can use the web portal in any browser instead.
Still having trouble?
If the mobile app still isn't working after an update, see Troubleshooting video appointment issues or start a chat with the support team from the mobile app or web portal.