This article provides quick answers to your questions about our appointment attendance policies.
How long do I have to cancel my appointment?
If you need to cancel your appointment, we ask for at least 24 hours' notice. If you cancel your appointment within less than 24 hours of the appointment start time, or if you’re unable to attend, a $50 fee is applied.
How do I cancel my appointment?
Go to the ‘Appointments’ area on our mobile app or in the web portal to find your upcoming appointment.
Select 'Cancel' and confirm your cancellation reason, if requested
How long do I have to reschedule my appointment?
If you need to reschedule your appointment, please do so at least 24 hours before the start time to avoid a $50 reschedule fee.
How do I reschedule my appointment?
Go to the ‘Appointments’ area on our mobile app or web portal to find your upcoming appointment.
Select 'Reschedule', and select a new appointment type with the same provider and appointment type.
Once you confirm your new appointment, your appointment will be updated with the new start time!
What do I do if I’m running late for my appointment?
If you’re running late to your appointment, please start a chat in the Circle Medical mobile app or web portal to notify our Care Team. If you join more than 10 minutes late, you may be charged a $50 no show fee, and asked to reschedule your appointment.
What if my provider didn’t join my appointment?
If your provider doesn’t join after 10 minutes, your appointment will be automatically canceled after the scheduled end time. You won't be charged, and you can reschedule at your earliest convenience!
Tip: If your provider hasn't joined after 10 minutes, start a chat with our Care Team for support.