Your Circle Medical account is for one person. Keep your email, password, and login to yourself. That includes a spouse, partner, parent, or any other family member. Each adult who wants care creates their own account and verifies their own government ID.
If someone needs to help with your care, add them as an authorized user. They can help only with what you mark on the form. They still use their own account if they want care for themselves.
Circle Medical provides care to adults 18 and older. A parent or guardian can't book a child on their account. See Who can become a Circle Medical patient.
If two people have already been using one login, contact the support team before the next appointment. Tell them two people have been using one account. Until they reply, book only for the person whose ID is on the account. See Government ID requirements.
This is separate from sending your records to another clinic. For that, see Medical records release forms.
What an authorized user can access
An authorized user is a person you choose to help with your Circle Medical information, such as a family member, caregiver, or friend. They can see only what you mark on the Patient Information Access Authorization Form. You can remove their access whenever you want.
You decide on the form. You can allow any of these:
Appointment scheduling and reminders
Billing records
Medical records
If you leave an item unmarked, that person does not get that access. You will be asked to provide a signature to authorize access.
How to add an authorized user
Contact the support team or email [email protected] mentioning you'd like to add an authorized user.
The support team emails the Patient Information Access Authorization Form to the email on your Circle Medical account.
Complete the form. Include the person's full name and their relationship to you, and mark what they can access.
The support team adds them after you return the completed form. The typical turnaround time is within 5 business days.
When the authorized user has been added, the account holder will be informed via chat or email, wherever the original request originated.
How to remove an authorized user
Contact the support team and say you want to remove that person's access. The typical turnaround time is within 5 business days.
Access stays in place until the support team confirms it has been removed.