Appointments. Scheduling or changing a visit.

Prescriptions. Refills, pharmacy changes, and a pharmacy that will not fill a prescription.

Prior authorizations. Help with insurance approvals for medications, imaging, and other care. Your insurance decides whether to approve them. See How prior authorizations work at Circle Medical.

Labs, imaging, and referrals. Questions about an order, or help finding a facility that accepts your insurance. See How lab orders and testing work, How imaging orders work at Circle Medical, and How specialist referrals work at Circle Medical.

Medical records. Requesting your records or sending them to another provider. See How to get your own medical records.

Billing and insurance. Questions about a charge, an invoice, or insurance benefits. See How payments and billing work.

Technical issues. Problems in the mobile app or web portal, including trouble joining a video appointment. See Trouble joining your video appointment or with the audio and video.

Non-urgent updates for your provider. See How to contact your provider.

Symptoms or a change in your treatment plan. Book an appointment. For a non-urgent update, ask the support team to share a message with your provider. See How to contact your provider.

Test results. Your provider sends a summary in your Secure Care Inbox. Chat cannot interpret a result. See How lab orders and testing work.

A medical or mental health emergency. Call 911 or go to your nearest emergency room. If you're in a mental health crisis, call or text 988 to reach the 988 Suicide & Crisis Lifeline.