To ensure your insurance covers your visit, first confirm your insurance information in your account. You can then find providers who accept your insurance plan when booking an appointment on the Circle Medical app or web portal.
How to book appointments with your insurance
On the mobile app
Log in to the mobile app.
Tap the 'Book Appointment' button.
Select your preferred appointment type and add a reason for the visit.
Select your insurance plan name.
If you’ve selected an in-person appointment, you’ll need to first select your preferred location.
Scroll through the provided list to view provider availability.
Select a time slot and confirm your appointment to complete your booking.
On the web portal
Log in to the web portal.
Click the 'Book Now' button on the upper right of the screen.
Select your preferred appointment type and click ‘View availabilities’.
Select your insurance plan name.
If you’ve selected an in-person appointment, you’ll need to first select your preferred location.
Select a time slot where your insurance is showing as accepted.
Follow the steps on the 'Complete your booking' page to confirm your booking.
Frequently asked questions (FAQs) about appointment availability and providers
Why do I see limited appointment availability?
You may find fewer options of available appointments or providers if:
There is a high demand for appointments in your area.
We are currently enrolling new providers in your state.
Your specific insurance plan has a smaller sub-network of providers.
Why don’t I see any in-person appointment types?
If you don’t see any options for in-person appointments, it’s due to one of the following reasons:
Location and service limits: At this time, in-person Annual Wellness Exams (AWE) and Standard appointments are only offered at our San Francisco office.
Satellite clinic limitations: Satellite clinics are reserved exclusively for in-person ADHD follow-up appointments.
Availability and insurance: If no appointments are showing, the clinic may be fully booked for the date selected or doesn't have an in-network provider available at that location.
How do I change my provider?
Start a chat with the Care Team on the mobile app or web portal, or read our article on how to change your PCP.
How do I learn about different providers?
Circle Medical providers offer different specialities and qualifications. Explore providers' bios to find a provider that matches your preferences and health needs.