Accepted IDs and how to upload yours

Your government-issued ID is used to verify your identity and ensure that only you can access your medical records. To comply with healthcare regulations and attend your appointments, you must have a valid photo ID on your account.

Circle Medical accepts most valid, government-issued photo IDs. You can upload the all of following ID types directly in the mobile app:

Please upload your ID as soon as you create your account. To ensure a smooth check-in, please add your ID at least one hour before your appointment starts. If you have an upcoming appointment and your ID is not on file, you will be prompted to upload the document when checking in.

Follow the how to upload your ID guide to add your ID in a few simple steps.

Important note: You must upload your ID yourself using the mobile app. Our Care Team cannot upload official IDs on your behalf for security reasons. You can also upload your ID via the web portal exclusively when checking in for your appointment.

To update an expired ID or switch your ID type, your Care Team must first remove the existing ID from your profile. You can only upload a new ID once the old one is deleted.

Steps to update your ID:

A valid ID is needed to attend your appointment. Temporary IDs must be shared via chat, so that a Patient Care Advocate can upload it to your chart. Your provider may request for your new ID to be uploaded for your appointment.

If your ID isn't approved, you will be prompted to retake the photos. For the best results, ensure you are in a well-lit area and the text is clear.

Still stuck? Easily start a chat with the Care Team via the mobile app or web portal for more help!