To ensure the continuity of your care, we require a valid, government-issued photo ID to be on your account. If your current ID expires, start a chat with the support team on the Circle Medical mobile app or web portal to upload your temporary ID.
Can I join my appointment with a temporary ID?
Whether you can use a temporary ID to join your appointment depends on if you are a new or returning patient:
New patients: You must have an official, government-issued ID on your account to join your first appointment. Temporary IDs are not accepted for initial visits.
Returning patients: You can join with a temporary ID if it has been added to your chart, and you have already established care with Circle Medical. Important note: your provider may still request to reschedule your appointment for once your official ID arrives.
Can I refill my prescription with a temporary ID?
Your provider will review your temporary ID and medical records before issuing a prescription. Your provider may need to delay an appointment until your official ID is on file.
How long can I use a temporary ID?
Your temporary ID is valid for one appointment. To help ensure your future appointments proceed smoothly, upload your official ID as soon as you receive it.
What should I do when my official ID arrives?
Once you receive your official ID, start a chat with the support team. They will remove the temporary ID from your profile so that you can upload your official ID. Use our step-by-step guide on how to easily upload your ID.
How do I upload my temporary ID?
Start a chat with the support team on the Circle Medical mobile app or web portal to upload your temporary ID prior to your upcoming appointment. The support team will upload the document to your profile for you.