Circle Medical

Step-by-step guides for account setup, video appointment troubleshooting, and billing.

How-To Guides

Keep your preferred pharmacy up to date for a seamless refill process.

How to choose or update your preferred pharmacy

Learn how to add your ID on the Circle Medical mobile app.

How to upload your ID

Ensure a seamless care experience by keeping your app up to date.

How to update your Circle Medical app

Learn how to message to your provider via your Care Team.

How to contact your provider

Use our HIPAA-compliant chat to send a secure message to your Care Team in the Circle Medical app or web portal.

How to start a new chat with your Care Team

How-to's about choosing or changing your preferred pharmacy, uploading your ID, contacting your provider, and others.

Getting Started

Use these tips to troubleshoot technical problems before and during your appointment.

Resolving common video appointment technical issues

Learn how to cancel or change the time of an appointment.

How to cancel or reschedule your appointment

Manage your appointments and provider availability while traveling or moving between states.

Confirming your location for video appointments

How-to guides related to joining appointments, canceling, and rescheduling. 

Appointment troubleshooting

Learn how to find appointment invoices in the Circle Medical mobile app and web portal.

Downloading your invoices

Manage and change your saved payment methods in the Circle Medical mobile app or web portal.

How to add or switch your payment method

Prepare for your upcoming appointment by adding your insurance card images to your profile.

How to upload pictures of your insurance card

How-to guides about downloading invoices, adding or changing insurance/payment methods. 

Invoices, Insurance, and Payment Methods

Circle Medical Home

iOS App

Android App

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