Medications
Support for prescriptions and pharmacy issues.
14 articles
Medication ShortagesAccess to certain medications may be impacted by national shortages.
Sending medication to a new pharmacyLearn how to transfer your prescription to a different pharmacy.
Controlled vs. non-controlled substancesLearn the differences between controlled substances and non-controlled substances.
Lost or stolen medicationsHere’s what to do if you lose or misplace your medication.
Florida requirements for controlled substancesLearn which providers can prescribe controlled substances for your ongoing care in Florida.
Requesting medication refillsLearn how to request refills for your prescription.
How to resolve pharmacy delaysLearn how to resolve common pharmacy delays so you can get your medication on time.
What to do if your medication is out of stockSteps to take when your medication isn’t in stock at your pharmacy.
Frequently asked questions (FAQs) about prescription requests and reroutesAnswers to commonly asked questions about timelines, tickets, and common prescription request types.
Getting an update on prescription requests via ticket or chatThis article explains how to get an update on a prescription request that you submitted, such as a reroute, resend, rewrite or refill.