Losing your medication or having it stolen can be stressful. This article outlines the steps to take depending on the type of medication involved.
Non-Controlled Medications
For non-controlled medications (e.g., antibiotics, blood pressure medications) reach out to your Patient Care Advocate (PCA) team either via the in-app chat or web portal. Please explain your situation and ask for guidance on next steps.
A Patient Care Advocate will review your request and may ask clarifying questions before forwarding it to your provider. Depending on your case, your provider may require an appointment before issuing a replacement.
Controlled Substances
Controlled substances (such as stimulants or some gender-affirming hormone therapies) are subject to stricter regulations due to their higher risk for misuse or dependence.
In line with our Controlled Substance Agreement, there are limited options for replacing a lost or stolen controlled substance medication. An appointment with your provider is required to discuss the situation.
To book an appointment:
Use the Circle Medical app or web portal
Tap "Book Appointment"
Select "Video Appointment" (or "Standard Appointment" if available in your area and you'd prefer to be seen in person
In the Reason for visit field, enter: "Lost (or stolen) medication"
✅ Keeping Medication Safe
Store medications in a secure place, such as a locked cabinet or drawer
Don't share your medication with others
Monitor your medication use and take note any discrepancies
Properly dispose of unused or expired medications