Understanding the Role of Patient Care Advocates at Circle Medical
When you seek assistance through our secure and HIPAA-compliant chat, you are most likely interacting with a vital member of your healthcare journey: a Patient Care Advocate (PCA). This article will provide an in-depth understanding of who our PCAs are, their various roles, and how they ensure your privacy and the highest standard of patient care.
Who Are Circle Medical's Patient Care Advocates?
Patient Care Advocates are non-clinical professionals dedicated to making your healthcare experience as smooth and comfortable as possible. Our PCAs are part of specialized teams (such as Billing, Referrals and Imaging, and Medical Records, among others) to provide a comprehensive support network addressing your needs and concerns.
Services Offered by Our Patient Care Advocates
Our PCAs provide a wide range of support services, including:
Scheduling Issues: They facilitate the setup or rescheduling of appointments when things go wrong, aligning them with your convenience and the availability of healthcare providers to get you back on track.
General Questions: PCAs are available to answer your questions related to our practice, areas of care, and general insurance and eligibility questions.
Imaging and Referral Coordination: They oversee the process of imaging and referrals, coordinating between different departments or healthcare providers to match you to facilities that accept your insurance.
Medical Records Requests and Releases: Medical Record Specialists coordinate with outside facilities to complete medical records requests and releases. They ensure your records are processed in accordance with HIPAA and internal privacy protocols.
Prior Authorizations: PCAs assist in obtaining necessary preapprovals from your insurance company for certain medical procedures or medications.
Billing Support: Billing Specialists are ready to assist with billing and invoice-related queries and concerns and can help you understand your bill.
Technical Support: If you face any technical issues during your appointments, our PCAs are on hand to help you get connected to your provider.
Prescription and Pharmacy Issues: PCAs can help you resolve issues related to your prescriptions and address difficulties obtaining medications.
Assist Providers: PCAs also carry out many specific tasks assigned by your providers to help facilitate your care.
Our Commitment to Your Privacy and Security
Your privacy and security are our highest priorities. All of our team members, including PCAs, undergo rigorous HIPAA and privacy training; we have strict protocols to ensure the safety of your information. We aim to communicate solely via our secure, HIPAA-compliant Circle Medical app, and only team members directly involved in your care are allowed to view your chart. PCAs only access your information for the sole purpose of delivering and coordinating your care.
The Core Values of Our Patient Care Advocates
Our assessment of a PCA's performance goes beyond their skillset and into their embodiment of our deeply-held principles. Patient satisfaction and the impact of their work are crucial measures of their success. However, at the heart of their assessment lies their adherence to our core values: a profound commitment to patient care, uncompromising honesty, transparency, and a deep respect for diversity. These values serve as guiding lights in their interactions with you and shape their integral role in your healthcare journey.