Our app makes it easy to securely communicate with your Circle Medical support team.
How Messaging Works
Both our app and website offer a HIPAA-compliant chat experience. When you send a message, it goes to our Patient Care Advocate (PCA) team, who will assist directly or relay your message to your provider if needed.
Conversations with PCAs are organized by threads, similar to other messaging platforms.
Starting a new chat:
On the App:
Tap the message icon in the top navigation bar, select Support, then tap Open.
Select Send us a message to start a new chat, or tap on Messages to access recent conversations.
On the Website:
Log in to your account.
Click on the Circle Medical icon in the bottom right corner of your screen.
Click Send us a message to start a new chat, or click the message button to review recent conversations.
Sending Medical Questions to Your Provider through the App
To relay a non-urgent medical question to your provider, tap Send us a message, then select Medical Concern, followed by Medical Update.
This routes your message to our Clinical Operations team, who will review it and pass along your question to your provider if necessary.
Messages from Your Provider in your Secure Care Inbox
Sometimes, your provider may initiate a conversation with you. These messages appear in the Secure Care Inbox, accessible by tapping the message icon in the top navigation bar.
If you can reply to a message sent by your provider via your Secure Care Inbox, please do so. Otherwise, chat in via the app or web portal to have a message relayed to your provider.
Note: only providers can initiate these messages. They are stored separately from chat threads with our Patient Care Team.