Chat is getting a serious upgrade.
At Circle Medical, an excellent patient experience is our number one priority. We've received a lot of feedback recently about our chat system, and we're making big changes to better serve our patients.

What's new?

Specialized Care Advocates
When you start a new conversation, you'll now be asked to answer a few questions about the nature of your issue. This will help us connect you to experts in prescriptions, billing, and more.

Threaded conversations
Say goodbye to one long history. Your chats will now be organized into conversations so you can quickly find what you're looking for.

Searchable FAQs
Prefer to solve it yourself? You'll be able to search our knowledge base to troubleshoot less sensitive issues.

"Updates" tab

Until now, active chats have been mixed with notifications and provider messages in a single tab. To keep you focused on conversations with our Care Advocates, we're moving the following messages to the "Updates" tab: