Communicate With Our Team Through the App
We want to make it easy for you to securely communicate with your medical team at Circle Medical. Here's how:
Sending Messages to your Medical Team
Both our app and our website offer a HIPAA-compliant chat system that allows you to send your concerns to your medical team, which includes our Care Team (Patient Care Advocates or "PCA" support agents) and your healthcare (primary care) provider.
Sending Non-Medical Questions to your Care Team
Similar to other apps, standard chats are organized by threads. In most instances, when you send a message, it first goes to a member of our Care Team, who will then relay it to your provider, if necessary. To access the chat and support option follow these steps:
On the App: Tap "Support" on the Home tab of the app, in the box labeled "Patient Care Advocates". Then, tap "Start a conversation".
On our Website: Tap on the "Circle Medical" icon in the bottom right corner of the screen.
Sending Non-Urgent Medical Questions to Your Provider
For non-urgent matters, you can use the "Message my Care Team" option on our chat. Your message will be reviewed and sent to your Inbox in the mobile app.
If your provider is available, you can expect a response within three business days via the provider inbox at the top of the app under your provider's photo. If your question needs to be addressed by someone else, a member of the care team will get back to you through the same chat.
Reading and Replying to Messages from Your Provider
In some cases, your provider may initiate a chat with you through the Inbox on the Home tab of the mobile app. Please note that only providers can initiate these messages, and they are not live chat threads that will be sent to our Care Team. Replying to a message sent by your provider will go directly to your provider.