We strive to make it easy for you to securely communicate with your medical team at Circle Medical through our app.
Sending Messages to your Medical Team
Both our app and our website offer a HIPAA-compliant chat experience that allows you to send your concerns to your medical team.
Your medical team includes:
Our Support Care Team (Patient Care Advocates or "PCA" support agents), and
Your healthcare (primary care) provider.
Sending General Questions to your Support Care Team
Similar to other apps, conversations are organized by threads. In most instances, when you send a message, it first goes to a member of our Care Team, who will then relay it to your provider, if necessary.
To start a new conversation with our team, follow these steps:
On the App: In the box labelled "Patient Care Advocates" on the Home screen, tap "Support". Then, tap "Start a conversation".
On our Website: Tap on the "Circle Medical" icon in the bottom right corner of the screen.
Sending Medical Questions to Your Provider
For non-urgent matters, you can select the "Medical Concern" button from the options available when you "Start a conversation" in our chat function.
By selecting this option, you will first be routed to our team of Clinical Operations specialists. Our Specialists will review your request to confirm your question cannot be resolved by our capable team Patient Care agents, before reaching out to your healthcare provider.
Reading and Replying to Messages from Your Provider
In some cases, your provider may initiate a conversation with you directly in the app. You can review these messages on the Secure Care Inbox screen, which can be accessed by clicking the Inbox button located towards the top of the Home screen of the mobile app.
Please note that only providers can initiate these messages. Also, these messages are stored separately from the live conversation threads that are sent to our Care Team. Replying to a message sent by your provider will go directly to your provider.
If you are still awaiting a response from your provider after 48 hours of your reply, send a message to the Support Team so they can follow-up with them directly.