Circle Medical

Confirm appointment details, such as date and time. 

Make sure your Circle Medical mobile app is <a href="https://help.circlemedical.com/en/articles/7235553-how-to-update-your-circle-medical-app">updated to the latest version</a>.

Confirm your wifi signal or cellular data connection. ​

Double-check that your ID is verified.

Upload your insurance if applicable.

Select your preferred pharmacy. ​

Check permissions: Make sure your mobile app or web browser has access to your camera and microphone ​

Check in to your appointment, and you're all set!

1. Confirm appointment details, such as date and time. 
 
2. Make sure your Circle Medical mobile app is <a href="https://help.circlemedical.com/en/articles/7235553-how-to-update-your-circle-medical-app">updated to the latest version</a>. 
 
3. Confirm your wifi signal or cellular data connection. ​
4. Double-check that your ID is verified.
 
5. Add a payment method.
 
6. Upload your insurance if applicable. 
 
7. Select your preferred pharmacy. ​
8. Check permissions: Make sure your mobile app or web browser has access to your camera and microphone ​
9. Check in to your appointment, and you're all set!

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Easily join your appointment via the mobile app or web portal. 

Tip: You can join your appointment up to five minutes before the appointment start time.

- Tip: You can join your appointment up to five minutes before the appointment start time.

What if I can't join through the mobile app or web portal?

If you're having issues joining your appointment via the mobile app or web portal, find your booking confirmation email and join from there!

Note: the link only becomes active five minutes before your appointment time. 

- Note: the link only becomes active five minutes before your appointment time. 

If you are having trouble joining your video appointment, <a href="https://help.circlemedical.com/en/articles/6963118-troubleshooting-video-appointment-connection-issues">troubleshoot your device's connection</a>, or check out our article on <a href="https://help.circlemedical.com/en/articles/13454128-resolving-common-video-appointment-technical-issues#h_f96399ab79">resolving video appointment technical issues</a>.

You can also start a chat with our Care Team via the mobile app or web portal. 

Make sure you're ready for your first appointment by reviewing this checklist.

A quick checklist for a smooth appointment

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A quick checklist for a smooth appointment

Your pre-video appointment checklist

How do I join my appointment?

What if I can't join through the mobile app or web portal?