Circle Medical strives to ensure that your video appointment experience is a smooth one. But sometimes, individual connection issues or technical glitches come up. Here are some steps to try if you're having issues connecting to your appointment.
Steps to troubleshoot connection issues
Make sure you have a strong wifi connection or cellular data signal.
Completely close your app or web portal and re-launch it, then click the link again.
Allow your app or web browser to access your camera and microphone in your device's privacy settings.
Make sure the volume is turned on and that you are not connected to a Bluetooth device other than your headphones.
Try restarting your device and reinstalling the Circle Medical mobile app.
If joining your appointment through the mobile app or web portal isn't working, try joining through your booking confirmation email.
Having a technical problem? Check out our article on resolving technical issues or our FAQs about video appointments for more.
Start a chat with your Care Team on our mobile app or web portal if you need more help.
Share details about your experience, including screenshots when possible.