Receiving dedicated support from Circle Medical is simple and secure. The HIPAA-compliant chat feature allows you to connect with specialized teams, and get answers to your questions in a safe and accessible environment.
What can I chat with the Care Team about?
You can start a chat in the mobile app or web portal for assistance with:
Appointment support: scheduling or changing your visits.
Prescription support: help with prescription refills, re-routes, or pharmacy changes.
Prior authorization: help with insurance approvals for medications.
Labs or referrals: questions about lab results or specialist referrals.
Medical records: requesting visit summaries or forms.
Billing and insurance: help with charges or insurance benefits.
Technical support: troubleshooting issues with the mobile app or web portal.
Learn more about our Patient Care Advocates and how they specialize in supporting your journey.
Clinical safety and medical advice
For your safety, our Patient Care Team handles care logistics and cannot provide clinical diagnoses or medical advice. Please schedule a Video Appointment to discuss symptoms or medical concerns with your provider.
Looking to contact your provider instead? Learn how to have a non-urgent message relayed to your provider.
Learn how to start a new chat in the mobile app or web portal.