The Role of Patient Care Advocates
This article provides an overview of our specialized sub-teams and the specific ways they support your healthcare needs. When you start a chat in our HIPAA-compliant mobile app or web portal, you can connect with a Patient Care Advocate specialized in addressing your needs.
Who Are Circle Medical's Patient Care Advocates?
Patient Care Advocates (PCAs) are non-clinical professionals dedicated to making your healthcare experience smooth.
To provide you with the best support, our PCAs operate within specialized sub-teams focused on specific areas of your care journey.
When Are Patient Care Advocates Available?
Your Care Team is available Monday to Friday, from 9am to 5pm in your timezone. If you don't hear back right away, know that someone will be with you as soon as possible.
Don't forget to ensure your notifications are on!
Specialized Support from Patient Care Advocate Teams
Our PCAs belong to dedicated sub-teams to ensure you receive comprehensive support.
Primary Care and General Support
Help with scheduling your video or in-person appointments and answer questions about Circle Medical services and areas of care.
Get help with general care questions or provider-related concerns.
Prescription and Pharmacy Support
Support in resolving prescription-related questions.
Address pharmacy issues, such as medications being out of stock.
Technical Support
Resolve technical issues within the mobile app and web portal.
Report bugs or get assistance if you have difficulty joining a video appointment.
Medical Records
Manage medical records requests and releases securely.
Ensure your records are processed in compliance with HIPAA and our privacy protocols.
Billing Support
Get answers to insurance eligibility questions and help understanding your bill.
Answer questions related to invoices or specific billing details.
Prior Authorizations
Obtain necessary pre-approvals from your insurance for medications or medical procedures.
Request authorizations for services such as X-rays, CT scans, and MRIs.
Imaging and Referral Coordination
Coordinate between departments and healthcare providers to find facilities that accept your insurance.
Ensure a smooth imaging and/or referral process.
Our Commitment to Your Privacy and Security
We prioritize your privacy by ensuring every Patient Care Advocate undergoes thorough HIPAA and privacy training. Our team follows strict protocols to keep your personal health information safe and private.
Our Patient Care Advocates communicate only through the secure, HIPAA-compliant Circle Medical app or web portal. Only team members directly involved in your care can view your records. We only access your information to help coordinate your healthcare journey.
The Core Values of Our Patient Care Advocates
We regularly review the work of our Patient Care Advocates to ensure they provide you with high-quality support. We measure their success by your satisfaction and their commitment to our guiding principles.
Your care is guided by these core values:
A deep commitment to your health: Our team prioritizes your needs in every interaction.
Honesty and transparency: We provide clear, accurate information about your care and coverage.
Respect for diversity: We treat every patient with dignity and understanding.
These values shape how we support you throughout your healthcare journey.