Welcome to the world of video appointments – where convenience meets safety, and you can receive top-notch care from our providers in the comfort of your home. In this guide, we'll walk you through how to prepare, what to expect, and the types of care you can access through our video appointments.
Having difficulty joining an appointment? Check out our troubleshooting guide here.
What should I do to prepare?
To ensure a smooth video appointment experience, follow these simple steps:
Check with your insurance provider for coverage.
Verify your ID in the Circle Medical app.
Set your preferred pharmacy.
Choose your appointment type and provider.
Book your appointment in the app.
What should I expect?
You'll receive a gentle reminder 10 minutes before your appointment to find a cozy, private spot for your virtual consultation. One minute before your appointment, another message will arrive with a secure link to connect with your provider.
Standard visits are around 20 minutes, while wellness exams last about 30 minutes – just enough time for a thorough check-up and chat!
What's covered over video?
Depending on your needs, you can choose from a variety of appointment types, including:
Standard video appointments for common illnesses and injuries
Video wellness exams for health goal discussions and personalized health plans
COVID-19 Test Video Assessments for discussing testing and ordering an in-person or mail-in COVID test.
Anxiety and Depression Assessments for discussing depression or anxiety symptoms or transferring care.
PrEP Intake Appointments for patients interested in learning more about PrEP for HIV prevention, beginning PrEP, or transferring existing care.
Gender-Affirming Hormone Consultations for those interested in learning more about gender affirming care, beginning hormone replacement therapy, or transferring existing care to our practice.
Sleep Appointments for those interested in insomnia or sleep issue evaluations. This is for patients who have trouble falling asleep and/or staying asleep.
How do labs work with video appointments?
Conveniently access bloodwork and testing services from anywhere - even if you're not located near a Circle Medical clinic. During your virtual appointment, your provider can order any necessary labs or tests from an outside lab partner for you to complete following the appointment. Once your lab test results are ready, they will be automatically sent to us, and your provider will share the results with you via chat.
We send requisitions (orders) to both LabCorp and Quest Diagnostics locations, offering a combined 10,000 convenient locations nationwide. If you are an insured patient, please contact your insurance provider to make sure your chosen laboratory provider is in-network prior to completing labs.