Chat is getting a serious upgrade.
At Circle Medical, our top priority is to ensure our patients have an excellent care experience, and this starts with chats. We've received a lot of feedback recently about our chat system, and we're making big changes to better serve our patients.
What's New?
Specialized Care Advocates
When you start a new conversation, you will now be asked to answer a few questions about the nature of your issue. This will help us connect you to experts in prescriptions, billing, and other areas.
Threaded Conversations
Say goodbye to one long history view. Your chats will now be organized into conversations so you can quickly find what you're looking for.
Searchable FAQs
Prefer to solve problems yourself? You'll be able to search our knowledge base to troubleshoot less complex issues.
"Updates" Tab
Until now, active chats have been mixed with notifications and provider messages in a single tab. To keep you focused on conversations with our Care Advocates, we're moving the following messages to the "Updates" tab:
Old messages from our current chat system
New messages directly from providers
Care notifications including appointment summaries, lab reports, and more