Laboratory services help your provider create an accurate treatment plan. We aim to make this process as straightforward as possible. This article provides steps
Step 1: Choose a preferred lab facility
You can complete your lab work at Circle Medical's San Francisco clinic, or at a partner location. We partner with LabCorp and Quest Diagnostics.
When choosing a facility, consider:
Which locations are closest to your home or work.
If the facility accepts your insurance.
Step 2: Meet with your provider
Before any lab work can be ordered, an appointment with your provider is often required. During this appointment, your provider will determine which specific lab tests you need.
You may also discuss any additional tests that you may want to request.
During your appointment, indicate your preferred lab facility and your provider will send the lab order to your preferred facility and to your 'Secure Care Inbox' within 24 hours after your appointment.
If applicable, your provider will provide instructions on how to prepare for the blood draw.
If you prefer to use an external lab facility, please contact them first, and if they accept LabCorp or Quest requisitions and if they require a provider's signature.
If a signature is needed, please contact your Care Team via the HIPAA-compliant chat feature on the Circle Medical mobile app or web portal.
Step 3: Schedule your lab appointment
Once your labs have been ordered, you can schedule a lab appointment directly with LabCorp or Quest Diagnostics.
If you live near our San Francisco clinic, you may book your 'Lab Tech Appointment' on the Circle Medical mobile app or web portal once your provider has ordered your labs.
Important: If you’re unable to see the 'Lab Tech Appointment' type, please start a chat so that your Care Team can assist you.
Important reminders for your lab appointment
Remember to bring a copy of your lab order with you. This can be found in your 'Secure Care Inbox' located via the message icon on the home screen of your app. The lab order will be transmitted electronically to your preferred lab facility automatically, but it's a good idea to have a physical copy with you.
If your provider has ordered multiple lab requisitions, make sure to verify with the lab technician that all tests are completed.
If you have been instructed to fast before your appointment, refrain from eating or drinking anything except water for 10 hours. Black coffee and plain tea (without sugar or creamer) are also allowed.
Lab results
Typically, it takes 7-10 days for lab results to be completed. Once ready, your lab results will be shared with you in your 'Secure Care Inbox'. They will also be sent to your provider for analysis and review.
If you do not receive a notification about your lab results after this timeframe, please chat in via the mobile app or web portal.
Lab results from an external lab facility
If you have completed your lab work at an external facility, it is your responsibility to ensure that the results are forwarded to Circle Medical.
If you have a copy of your results, please upload them via the mobile app or web portal.
Or, the external facility can send the results via fax at: (888) 803-3331 or email: [email protected].
Next steps
After you have received your lab results, your provider may send a message in your 'Secure Care Inbox' to discuss next steps in your treatment plan.
Your Care Team is always available to support and inform you throughout the entire journey.