How to Communicate with Your Healthcare Provider Through Our App
We want to make it easy for you to securely communicate with your care team. Here's how:
Sending Messages to the Care Team
Our app and website offer HIPAA-compliant chat threads that allow you to send your concerns to your care team. When you send a message, it first goes to our a member of your provider's team, who will then relay it to your provider if necessary. To access the chat and support option follow these steps:
On the App
Tap "Chat and support" on the Home tab of the app. Then, tap "Start a conversation".
On our Website
Tap on the circle medical icon in the bottom right corner of the screen.
Sending Non-Urgent Medical Questions
For non-urgent matters, you can use the "Message my Care Team" option on our chat. Your message will be reviewed and sent to your provider's inbox. If your provider is available, you can expect a response within three business days via the Secure Care Inbox. If your question needs to be addressed by someone else, a member of the care team will get back to you through the same chat.
Reading and Replying to Messages from Your Provider
In some cases, your healthcare provider may initiate a chat with you through the secure care inbox on the Home tab of the Circle Medical app. Please note that only providers can initiate these messages, and they are not live chat threads. Replying to a message sent in this inbox will go directly to your provider.