We understand how important your privacy is, and we’re deeply committed to keeping it safe. That’s why we follow strict security standards, limit access to only those you authorize, and give you full control over how your information is shared.
What is an Authorized User?
An authorized user is someone who you, as a patient, choose to grant access to your sensitive health information. This could be a family member, caregiver, or a close friend whom you trust.
What Can Authorized Users See and Do?
As an authorized user, this person will have the ability to view and manage aspects of your health information, ensuring that they can assist you in your healthcare journey.
How to Add an Authorized User
Contact the Care Team: To begin the process of adding an authorized user, reach out to our Care Team via chat. Our team is available to guide you through this process and answer any questions you might have.
Complete the Authorization Form: You will be required to fill out a form to formally authorize the individual of your choice. This form ensures that your health information is shared securely, exactly how and when you want it.
Provide Information about Your Authorized User: During this process, you will need to provide specific information about the person you are authorizing. This includes their full name, relationship to you, and any other relevant details necessary for this authorization.
Revoking Authorization
Remember, you have complete control over your health information. You can revoke the authorization granted to an authorized user at any time. To do this, complete either of the following steps:
Inform the Care Team via Chat: Reach out to our Care Team through the chat function in the mobile app to let them know you wish to revoke an authorization.
OR
Inform Staff or Your Provider During an Appointment: Let your healthcare provider know about your decision to revoke the authorization during a regular appointment.
Your privacy and autonomy are our priority at all times. Our goal is to support you in managing your health information securely and conveniently. If you have any questions or need assistance with this process, please do not hesitate to reach out to our Care Team.