Paying balances is made easy through your Circle Medial app. In this short guide, we'll go over how to resolve invoices from past appointments.
Important Notes
Circle Medical is unable to offer payment plans or extended payment periods.
Patients with past-due balances over 30 days old will be unable to book new appointments until the due balance is settled.
Automatic Payments
Cash Payments
If you pay out-of-pocket, the selected default payment method on your account will be charged within 48 hours after an invoice is generated. If the charge is unsuccessful, the system will re-attempt the charge.
Using Insurance
Invoices are generated and available to view after your claim has been processed with your insurance. This process can take 4-6 weeks. The amount on the invoice should reflect the balance that is owed after your insurance has paid its share.
You will also receive an Explanation of Benefits (EOB) from your insurance outlining your responsibility for the claim; essentially, this explains the amount that insurance will pay on your behalf and the amount that you will pay out of pocket.
When an invoice has been created, you will receive an email. Your selected default payment method will be charged within 48 hours after an invoice is generated. If the charge is unsuccessful, the system will re-attempt the charge. You may also pay invoices manually through the Circle Medical app before a charge is attempted automatically.
Manual Payments
If your automatic payment is unsuccessful with the card on file, or you would like to choose a different payment method, follow these steps to manually pay your balances:
Open the Circle Medical app, and tap on the circular icon at the top right of the screen.
Next, tap on Invoices.
For appointments with past due balances, a "Balance Due" button will appear next to each applicable invoice.
Tap the invoice and follow the prompts to pay your balance. To swap or add a new payment method, tap "Change."
The payment will be processed within 2 days. Once paid, a receipt will generate in the details section.
For balances across multiple visits, follow the above process for each appointment.