Important Notes
We are unable to offer payment plans or extended payment periods.
Patients with balances over 30 days old will be unable to book new appointments until the balance is paid.
We are unable split payments across multiple payment methods.
Automatic Payments
To simplify the payments process and not burden patients with manually paying for each individual appointment, we have an automatic payment system that will automatically charge the amount owed following the appointment.
Self-pay appointments
If you choose to self-pay for your appointment (i.e. not bill insurance), here’s how automatic payments work:
Typically within two days from your appointment, you’ll receive an email letting you know that a charge for the self-pay rate is scheduled to process in 48 hours.
After the 48 hours from notifying you, we’ll automatically charge the default payment method on your file.
Once your payment goes through, we’ll send you a receipt by email. You can also find it anytime in the mobile or web app.
Insurance appointments
After we send a claim to your insurance, it typically takes 4-6 weeks for your insurance to process the claim and return your out-of-pocket cost, including any applicable deductibles, co-pays, and/or coinsurance. The amount on the invoice should reflect the balance that is owed after your insurance has paid its share.
You will also receive an Explanation of Benefits (EOB) from your insurance outlining your responsibility for the claim; essentially, this explains the amount that insurance paid and the amount that you will pay out-of-pocket.
Once your insurance has processed your claim and sent us what you owe, here's how automatic payments work:
After your insurance processes your claim (typically 4-6 weeks from the appointment), they will send us the amount you owe (if applicable).
You’ll receive an email letting you know that a charge is scheduled to process in 48 hours for the amount you owe.
After the 48 hours from notifying you, we’ll automatically charge the default payment method on file.
Once your payment goes through, we’ll send you a receipt by email. You can also find it anytime in the mobile or web app.
Making Payments On Your Own
If you would prefer to make payments on your own, rather than using the automatic charging sequence, you can go to the "Billing" area of our web portal or mobile apps.
Any unpaid invoices will be tagged with a 'Balance due' label so you can easily identify them. Within the "Invoices" area, you can review the details about what your insurance paid (if applicable) and what you owe. You can also access past receipts and copies of unpaid invoices for your records.
Use the 'Pay Now' option to make a payment on any unpaid invoices. Payments typically process within two business days.
