Sometimes you'll need care from a specialist or another service. This can include getting a referral for care such as: imaging, dermatology, physical therapy, or gastroenterology.
When that happens, your provider will send a referral and our support team will help you get connected with a suitable facility. Here's what to expect.
Step 1: Your provider places a referral
When discussing your health needs during an appointment, your provider may decide that you need a referral for care outside of Circle Medical. They'll place a referral order for you, and our support team takes it from there.
Step 2: The support team finds you a facility
Our support team looks for a facility that:
Is near the home address listed on your account
Accepts your insurance
Offers the care your provider ordered
The support team aims to process referrals within 48 hours, but it may take a little longer during busy periods. You'll receive an update in your Secure Care Inbox and a chat in your mobile app or web portal from the support team.
Tip: Keep your address and insurance details up to date so the support team can find the right facility for you.
Step 3: Get the details in the app or web portal
Once we've found a suitable facility, the support team sends you a message in the Circle Medical app or web portal. It includes the facility's location, contact details, and anything else you need to know.
Step 4: Schedule your appointment
Contact the facility to schedule your appointment or procedure. Then, attend it at the location specified in your referral details.
Step 5: Your provider gets an update
After your appointment, the facility will send an update to your Circle Medical provider. If you need follow-up care, your provider will help with next steps.
Questions about your referral? Start a chat in the app or web portal to connect with the support team.