Get ready for your video appointment! This guide has everything you need for a smooth experience, including:
How to join your video appointment.
Troubleshooting common issues.
Tips for managing provider delays.
Before your appointment
Confirm appointment details such as date and time.
Using the Circle Medical mobile app? Ensure it's updated to the latest version.
Review your pre-visit checklist, and you're set!
Joining your video appointment
A few minutes before your appointment time, you'll receive a notification inviting you to join via mobile app or web portal.
You can join up to five minutes before your appointment starts.
Select the 'Join now' button to connect with your provider.
Looking for an appointment link?
Need an appointment link? You'll find a Zoom link in your booking confirmation email.
Note: the link only becomes active five minutes before your appointment time.
Can't connect? Try these troubleshooting steps:
Check your booking confirmation email for direct and easy access to your video appointment link.
Make sure you have a strong wifi connection or cellular data signal.
Completely close your app or web portal and re-launch it, then click the link again.
Allow your app or web browser to access your camera and microphone in your device's privacy settings.
Make sure the volume is turned on and that you are not connected to a Bluetooth device other than your headphones.
Try restarting your device and reinstalling the Circle Medical mobile app.
What if my provider is delayed or doesn't join?
If your provider doesn't join within 10 minutes of your appointment time, your appointment will be cancelled at no cost after the scheduled end time. You'll be able to rebook for a time that fits your schedule.
Reach out to your Care Team
If you've tried the above steps, start a chat with your Care Team on our mobile app or web portal.
Be sure to share details about your experience, including screenshots when possible.