For a smooth billing process, we ask that you add a payment method when first creating your account. We accept most major credit and debit cards, as well as Apple Pay. Follow this guide to learn how to update your payment method on the mobile app or web portal.
Important: A valid payment method must be on your account at all times to ensure continuous care.
Add a new card
Add a new card on the mobile app
Add a new card on the mobile app
1. Log in into your Circle Medical account.
2. Tap on the 'Billing' tab located along the bottom navigation bar.
3. Find the “Payment method” section and tap 'Add payment method'.
You’ll then be prompted to add your card details. Tap ‘Save’ once completed.
4. You’re all set!
Add a new card on the web portal
Add a new card on the web portal
1. Click on the ‘Billing’ tab along the top navigation bar.
2. Locate the “Payment methods” section on the page, and click ‘Add payment method’.
3. You’ll be prompted to put in your card details.
4. Click ‘Save’ to finalize and add the card to your account.
Switch payment methods
You can easily switch between payment methods on your account! Keep in mind, your selection takes effect for future charges, so take note of which card you’ve selected.
Switch payment methods on the mobile app
Switch payment methods on the mobile app
Tap on the 'Billing' tab located along the bottom navigation bar.
Find the “Payment method” section and tap the card listed.
You’ll be prompted to manage your payment methods.
Tap your preferred payment method which will be differentiated with a blue border.
4. Remove payment methods by tapping ‘Edit’.
Tap the red circle on the top right corner of the card you want to delete from your account.
Switch payment methods on the web portal
Switch payment methods on the web portal
Click on the ‘Billing’ tab along the top navigation bar.
Find the “Payment methods” section on the page to view all cards on your account.
Click ‘Select’ on the card you want to have as your preferred payment method.
Similarly, click ‘Delete’ on the card you want to remove from your account.