How do video appointments work?

All video appointments are conducted through the Circle Medical app! 

If you book an appointment through our website or through ZocDoc, you must download the app prior to your visit's start time and complete our onboarding process for new patients. This includes adding any insurance details, indicating your preferred pharmacy, and providing other important information in preparation for your visit.

About 10 minutes before your appointment, we will send you a message on the app to remind you to find a quiet, private location where you feel comfortable speaking with your doctor. 60 seconds prior to the start time of your appointment, you'll receive another message with a link you can use to open the secure video call with your provider, directly through the app.

If you experience any technical difficulties when trying to access the video call, simply send us a message in the chat section, and our team will be happy to help you work towards a resolution!