How do video appointments work?

All video appointments are conducted through the Circle Medical app. If you book an appointment online, you must download the app prior to your visit's start time and complete our quick on-boarding process for new patients. This includes adding your insurance details, indicating your preferred pharmacy, and providing other important information in preparation for your visit.

About 10 minutes before your appointment, we will send you a message on the app to remind you to find a quiet, private location where you feel comfortable speaking with your doctor. When it's time for your appointment to begin, we will send you another message with a link you can use to open the secure video call with your provider, directly through the app.

If you experience any technical difficulties when trying to access the video call, simply send us a message or give us a call, and our team will be happy to help you resolve these issues.