How long do refunds take?

We’ll submit any refund to your bank immediately through our payment processor. However, it make take anywhere up to ten business days for your bank to process the refund and for the funds to be returned to the account.

In some cases - usually where a refund has been done quickly after the original charge - the refund request may go through in the form of a reversal. In this case, the original payment will simply ‘drop off’ your statement, rather than an additional line item appearing.

If you do not see the original charge being reversed or refunded after ten days, we’d recommend asking your bank directly to ensure that this is resolved.